Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unwritten on, undamaged, in its original packaging, and in the same condition in which it was received. Proof of purchase is required for all returns.

To start a return, you can contact us at ownmuseee@gmail.com. Returns sent without prior authorization will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless the return is due to an incorrect, damaged, or defective item, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

You can always contact us for any return question at ownmuseee@gmail.com.

We recommend using a trackable shipping service, as we cannot guarantee that returned items will be received if they are lost in transit.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, please contact us at ownmuseee@gmail.com within 7 days of delivery and include clear photos of the product and packaging so we can resolve the issue promptly.

To help us resolve the issue quickly, please include:

Your order number.
Clear photographs of the product.
Photographs of the shipping packaging.

We will review each case individually and work to provide an appropriate solution.

Exceptions / non-returnable items

The following items are not eligible for return:

Products that have been used, written on, or altered in any way.
Products returned without their original packaging.
Personalized or custom-made products.
Sale or clearance items.
Gift cards.

Because our products are intended for writing, planning, and creative use, paper goods become ineligible for return once they have been written in or otherwise used.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

We are not responsible for orders shipped to an address entered incorrectly by the customer.

If an order is returned to us due to an incorrect or incomplete shipping address, additional shipping charges may apply before the order can be resent.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of our control.

Although we will gladly assist in communicating with the carrier if any issue arises, we cannot guarantee delivery dates or issue refunds for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Lost Packages

If tracking indicates that your package has been lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please request a return (if eligible) and place a new order.

Returned Packages

If a package is returned to us because it was unclaimed, refused, or was undeliverable due to incorrect shipping information provided by the customer, we reserve the right to charge additional shipping fees before reshipping the order.

If the customer chooses not to have the order reshipped, any eligible refund may be reduced by the original shipping costs, return shipping fees, customs charges, or carrier fees incurred.

Inspection of Returned Items

All returned items are subject to inspection upon arrival. We reserve the right to deny a refund if the returned product does not meet the conditions outlined in this Refund Policy.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Refunds will not be issued for items that show signs of use, misuse, accidental damage, normal wear, or any alteration after delivery.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ownmuseee@gmail.com.

Refunds will be processed using the original payment method only. We are unable to issue refunds to a different payment method or account.

Force Majeure

Doto shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, strikes, customs inspections, transportation disruptions, or governmental actions.

We reserve the right, at our sole discretion, to refuse any return with this Refund Policy or that appears to be fraudulent, abusive, or inconsistent with normal consumer use.

Right to Decline Returns

We reserve the right to refuse returns or refunds if we reasonably believe that our Return Policy is being misused, including repeated excessive returns, fraudulent claims, or attempts to return products that have been used or altered

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will apply only to orders placed after the updated policy becomes effective.