Shipping policy

SHIPPING POLICY

At Doto, we want your little things to get to you safely, smoothly, and without too much waiting. Here’s everything you need to know about shipping.

WHERE WE SHIP

We currently ship to:

🇲🇽 Mexico
🇺🇸 United States

SHIPPING IS ON US

All Doto orders currently ship for free. No minimum purchase required.

ORDER PROCESSING

Once you place your order, we’ll start getting it ready.

Orders are usually processed within 1–3 business days, although in some cases preparation may take up to 5 business days.

Once your order is on its way, we’ll send you a confirmation with your tracking number so you can follow its journey.

DELIVERY TIMES

Delivery times are estimates and may vary depending on your location, carrier, holidays, weather, customs, or other circumstances outside of Doto’s control.

Mexico: approximately 7 business days, sometimes a little longer.

United States: approximately 12 business days or less.

Please keep in mind that these estimates begin once your order has been shipped, not when the order is placed.

TRACK YOUR ORDER

Every order includes a tracking number.

Once your package ships, we’ll send you the tracking information so you can keep an eye on your Doto things all the way to your door.

SOMETHING WENT WRONG?

If your package arrives damaged, gets lost, or there’s another issue with your delivery, please contact us as soon as possible.

We’ll look into the situation with the shipping carrier and do our best to help. If your package is confirmed to be lost or cannot be delivered, we will work with you to resolve the issue and, when applicable, provide a refund for your order.

For damaged packages, we may ask you to send us photos of the package and the items so we can properly document the issue and file a claim with the carrier.